How long will it take for my order to be shipped?
Most orders will be shipped within 7 days. If you require items to be shipped by a certain date, please do mention that in the comments box, or send us an email.
Do you ship overseas?
No. We are not shipping overseas yet. We will happily ship anywhere within the USA via USPS.
What are the washing instructions for your products?
All Noctiluna clothing and textile products can be put in the washing machine and dryer. The prints are heat pressed, so the dyes have been cured and will not run or fade. Note: it is always preferable to turn printed clothing inside out before washing it.
I live locally in Vienna, do you do local pick up/drop offs?
Yes! There is a local pickup option available for you to choose when you check out online. That way, you can avoid paying for shipping. Also, you can leave a note at check out if you would like to request a drop off within the Vienna/Oakton area.
What if a package does not arrive?
Send an email to email@example.com ! I will track down your product and do my best to get a replacement sent to you on time.
Do you take custom orders or customize already printed products?
Because of the nature of screen printing, I do not customize any of my product line. However, a great way to end up with a unique item, is to visit the PrintUp! page. You can get clothing and textiles upgraded with a print of your choice easily.
What is the best way to get in touch with you?
Email! firstname.lastname@example.org is the best option for a fast response
Can I visit your studio to shop in person?
Normally, yes. You could email and fix a time to drop by. However, during this pandemic, the studio will remain closed to visitors until further notice, for health and safety reasons.
How do I sign up for summer camp information?
The best way is to sign up for the Noctiluna Newsletter, which always has the earliest scoop on summer camp news.